If you have set your account to self-exclude, you have the option to cancel this action. To do this, you need to contact us via one of our communication channels and share with us the reason for the self-exclusion, as well as the reason why you want reactivation. The request is evaluated by our representatives, and you will immediately receive more information about the next steps.
You have the right to request reactivation, regardless of whether your account is closed permanently or for a period of time. It is important to contact us using registered data. The procedure may take up to several weeks.