Betano supports and promotes responsible gaming and player protection.
For more details, please visit My Account → Player Protection.
The temporary account restriction takes effect from the moment you set it together with the selected duration (24h, 48h, 7 days, 30 days). A temporary closure of the sports betting and/or casino account can be applied for the desired period. At any time, you can extend the period of temporary closure of the account and/or apply temporary closure to more than one product, and this action takes effect immediately.
Self-exclusion is active from the moment you set it and is valid for the time you choose (6 months, 12 months, 24 months, or for a permanent period). You can exclude yourself from Sports Betting and/or Casino for as long as you want. You have the option to extend the self-exclusion period and/or exclude more products at any time, and this action has immediate effect.
If you want to reopen your account, the request needs to be addressed to our customer service team. You can find the procedure here.