I Have Requested the Closure of my Account, but Ι Have Changed my Mind. What Should I do?

Betano supports and promotes responsible gaming and player protection. For more details, please access My Account - Profile - Player Protection.  

  • Take a Break: temporary account closure takes effect from the moment it is set by you and lasts for the selected time frame (24h, 48h, 7 days, 30 days). You may apply temporary closure to either Sportsbook and/or Casino for the time frame you wish. You may at anytime extend the temporary closure time frame and/or apply the temporary closure to more than one products, with immediate effect. If you wish to lower the temporary closure time frame and/or apply temporary closure to less than the already selected products, then this request will be granted 7 days later.

  • Self-Exclusion: takes effect from the moment it is set by you, and lasts for the time frame that you select (6 months, 12 months, 24 months, Indefinitely). You can be self-excluded from your access to Sportsbook and/or Casino for the time frame that you wish. You may at anytime extend the Self- Exclusion time frame and/or exclude more than one products, with immediate effect. There is no option for lowering the Self-Exclusion time frame and/or selecting a lower number of excluded products.

If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.

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