Not Able to log in to my Account

If you do not remember your username, you can log in to your account with your email address in the Username or Email field.

If you have forgotten your password, you can click on Forgot your password? Click here in the entry field of your account, and you will be asked to fill in:

• your registered email address (please check for any space that might exist after the email address, as this will be considered an invalid address)

• your date of birth

Once you complete these two steps, a message will be sent to your email with which you will be able to change your password. Please also check your spam folder, as it may be archived there.

If you are sure that the email and password you entered is correct and suspect that your account/password might have been violated, please check the bottom of the current page and contact us through the available means of your choice.

Was this article helpful?
146 out of 245 found this helpful

Articles in this section