Account Personal Data Change

The following procedures apply only to Verified accounts!

E-mail (I Lost Access to My Email – How Can I Change It?)

If you’ve lost access to your registered email address and want to update it, here’s what to do:

• Option 1: You Have Access to Your Betano Account
  1. Log in and go to Profile.
  2. Select Personal Data.
  3. Enter your new email address.
  4. A 5-digit verification code will be sent to your new email.
  5. Enter the code in the designated field to confirm the change.
• Option 2: You DO NOT Have Access to Your Betano Account
  1. Contact Betano Customer Support via Live Chat, Email, or Phone.
  2. During the verification process, be ready to provide the following:
     • Full name
     • Username
     • ID number
     • Date of birth
     • Your old and new email addresses
  3. Once your information is verified, a support agent will guide you through the next steps to update your email.

Mobile Phone Number (I Lost Access to My Phone Number – How Can I Change It?)

If you no longer have access to your registered phone number and want to update it, here’s what you need to do:

• Option 1: You Have Access to Your Betano Account
  1. Log in to your account and go to Profile.
  2. Select Personal Data.
  3. Update your mobile number.
  4. A 4-digit verification code will be sent via SMS to the new number.
  5. Enter the code in the designated field to confirm the change.
• Option 2: You DO NOT Have Access to Your Betano Account
  1. Contact Betano Customer Support through Live Chat, Email, or Phone.
  2. During the verification process, you’ll be asked to provide the following:
     • Full name
     • Username
     • ID number
     • Date of birth
     • Your old and new phone numbers
  3. Once your details are verified, the support agent will guide you through updating your phone number.

Address (I Moved – How Can I Update My Address?)

If you’ve changed your address and need to update it on your Betano account, here’s what to do:

• Option 1: You Have Access to Your Betano Account
  1. Log in and go to your Profile.
  2. Select Personal Data.
  3. Update your address details with the new information.
• Option 2: You DO NOT Have Access to Your Account
  1. Contact Betano Customer Support via Live Chat, Email, or Phone.
  2. During the verification process, be prepared to provide:
     • Full name
     • Username
     • ID number
     • Date of birth
     • Your old and new address
  3. Once your information is confirmed, our support team will help you update your address.

Name (I Need to Change My Name – What Should I Do?)

A name change on your Betano account can only be made through Customer Support.

• Here’s how to proceed:
  1. Contact Betano Customer Support via Live Chat, Email, or Phone.
  2. During the process, you’ll be asked to provide the following:
     • Full name
     • Username
     • ID number
     • Date of birth
     • Your old and new name
     • Your registered email address
  3. Please have a clear electronic copy of your valid ID ready to verify your identity.
  4. Once your information is verified, the support agent will guide you through updating your name.

Identification Document (I Need to Change My ID Number – What Should I Do?)

Changes to your registered ID can only be made through Customer Support.

• To request an ID change:
  1. Contact our support team via Live Chat, Email, or Phone.
  2. During the process, you’ll be asked to provide:
     • Full name
     • Username
     • Current ID number
     • Date of birth
     • Registered email address
     • New ID number
  3. Please have a clear electronic copy of your valid ID ready for verification.
  4. Once your information is confirmed, a support agent will guide you through the next steps.

Date of Birth (I Need to Change My Date of Birth – What Should I Do?)

A change to your date of birth (DOB) can only be made through Customer Support.

• To request a DOB change:
  1. Contact our support team via Live Chat, Email, or Phone.
  2. During the process, you’ll be asked to provide:
     • Full name
     • Username
     • ID number
     • Your current and correct date of birth
     • Registered email address
  3. Please have a clear electronic copy of your valid ID ready for verification.
  4. Once your information is confirmed, a support agent will guide you through updating your date of birth.

Note: If your account is not verified, you’ll need to complete the verification process before making any changes. Verification is required to ensure the security of your account and comply with regulatory requirements.